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Categories

Business conditions

General information

Cykelgear A/S
Cyclebrother.com
Industrivej 5, 9575 Terndrup, Denmark
Tlf.: 60 70 83 83
info@cyclebrother.com
CVR. 35252002
Launch 2015



Payments

We accept payment with the following card types:

Visa, Visa Electron, Mastercard, Maestro, JCB, Dankort, Visa/Dankort, e-Dankort

Betalingsgebyrer

We withdraw your payment when we ship your order




Shipping costs

Read more about shipping costs here: http://www.cyclebrother.com/shipping-costs

The delivery timeis stated on the individual items and you can also find them in the shopping cart page.



If you regret your purchase ( withdrawal)

You have 365 days to cancel when you shop with us .

The withdrawal period will expire 365 days after the day you ;

  1. receive your product
  2. get the last good physical possession , when it comes to several items that have been ordered in one order and delivered separately
  3. get the last item or the last part in physical possession , when it comes to the delivery of a good consisting of multiple lots or pieces

You must , within 365 days from receipt notify us that you want to cancel your purchase . The notification shall be given by info@cyclebrother.com
In your message, make it clear that you want to use your right of withdrawal. You can also choose to use our standard withdrawal form and send with the return . You can find it here: www.cyclebrother.com/return

You can not undo by simply reject the goods without giving us clear communication on this .



Returns

You must send your order back to us without undue delay and within 14 days after you have informed us that you want to cancel your purchase . You have to bear the direct cost of returning the goods . In return , you are responsible for that goods are packed safely in. You bear the risk from the time of delivery of the goods .

Some items may by their nature not be returned by regular mail . This applies to bicycles, pumps , bicycle racks , trailers and other similar large items . The cost for the return expected maximum amount to about 70 , - EUR , contact us and we will help with a good price.



Items excluding withdrawal

Flgende varetyper er undtaget fortrydelsesretten:

  1. The supply of foodstuffs, beverages or other goods for household use
  2. Delivery of goods made ​​to the consumer 's specifications or clearly personalized , for example, mounting the tire and tube on wheels.
  3. Delivery of goods is likely to deteriorate or expire rapidly.
  4. Delivery of sealed goods of protection of health or hygiene reasons not suitable to be returned , and where the seal has been broken after delivery .

You lose your right of withdrawal if ;
  • breaking the seal on products of protection of health or hygiene is not suitable to be returned.
  • you break the audio or video recordings or computer software.



Product conditions when you send it back

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to determine the nature , characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store .

If the product is proven beyond what is described above , we consider it as used , which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product's commercial value.

In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store . You must test the product , but do not take it in actual use .



Refund of the purchased amount

If you regret your purchase, you get of course the amount you have paid us back . In case of an impairment that you are liable to be deducted from the purchase amount .

If you use your right of withdrawal , we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us) , without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract . We carry out such refund using the same means of payment as you used for the initial transaction , unless you have expressly agreed otherwise

We may withhold refund until we have received the product , unless you have since that supplied evidence of having sent it back.

If you regret your purchase , the item must be sent to:
Cyclebrother.com
Industrivej 5
9575 Terndrup
Denmark

You can also cancel by giving clear message and deliver it in person at the above address prior arrangement .



What should I send back ?

All we need is your order number , you can also use a standard withdrawal form

Note We do not receive packages sent by fax or " without delivery "



If there is something wrong with the item ( warranty )

When you shop at cyclebrother.com you have the 24 -month warranty . This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation

It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

You must complain within " reasonable time" after you have discovered the defect in the product . If you notify us within two months after the defect is discovered , the complaint will always be on time .

If the complaint is justified we will refund your (reasonable ) shipping costs . Remember to get documentation for these expenses .

Kindly contact us before sending anything back , this applies to ALL complaints.



The product is send to

Industrivej 5
9575 Terndrup,
Denmark



We need the following information when sending items to us :

When you return the product, please state what the problem is , as detailed as possible .
Note! We do not receive packages sent by fax . COD or similar.
Remember that the product must always be returned in the proper packaging and get a receipt for shipment , so we can refund your shipping costs .



What do we do with your personal information ( Privacy Policy )

For you to agree with us on cyclebrother , we need the following information :

Name
Address
Telephon number
E-mail address

We record your personal information for the purpose of delivering goods to you .

Personal information registered with Cyclebrother.com and kept for five years, after which data is deleted .

When collecting personal information through our website you are informed of exactly what information is collected and why .

The director of cyclebrother.com have access to the information recorded about you .

The person for that is Kasper Buus Larsen.

We do not store customer data encrypted

We do not share customer data encrypted

Information provided to cyclebrother is not transmitted or sold in any way to third parties , and we will not record any sensitive personal information .

As registered at cyclebrother.com you always have the right to object to the registration . You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and all inquiries must be directed to cyclebrother via email info@cyclebrother.com



Cookies

Cyclebrother useS cookies in order to optimize website and its functionality, thus making the visit as easy as possible for you.

You can always delete cookies from your computer , from on your browser.



Log statistics

We use a log statistics on cyclebrother.com which means that a statistical system collects information that can give a statistical picture of how many visitors we have , where they come from and where the site is abondaned , etc .

Log statistics are solely for the purpose of optimizing the website.



Appeals

If you have a complaint about your purchase, please contact info@cyclebrother.com or tel +45 60708383

If we fail to find a solution, you can file a complaint with the relevant boards in the field, if conditions are met, such as the Consumer Complaints Board.

The European Online Dispute Resolution platform can also be used for complains. Your appeal can be submitted here - http://ec.europa.eu/odr. If submitting, plase use our e-mail-address info@cyclebrother.com.