0,00 €

Your shopping cart is empty


Categories

Personal information

Introduction

Cyclebrother.com strives to secure that your personal data is protected when using our website.



Who is responsible for the protection of your personal data?

The Danish company Cykelgear A/S is responsible for the personal data you provide us with, and is responsible for your personal data in accordance with Danish and European legislation on data protection.



How long is your personal data stored?

The personal data we collect from you is stored in the European Economic Area (EEA), but can also be transferred to and handled in a country outside the EEA. If such a transfer of your personal data is being conducted, it is being done in accordance with the current legislation.



What types of personal data do we collect?

We collect the personal data you provide us with when you, for example, place an order, contact our customer service or participate in a competition. The personal data you provide us with could be, for instance, contact details and payment details. We may also collect certain personal data from external sources, such as credit information and address updates.



For which purposes do we use your personal data?

We use your personal data for the following purposes:

  • Registration and administration of your personal account at Cyclebrother.com
  • Handling of your orders and any returns
  • Communication through SMS regarding delivery status, pickup of your parcel and likewise
  • Contact to you in case of problems regarding the delivery of your products
  • Sending out marketing material, for instance newsletters, if you have chosen to accept this
  • Messaging the winner of any online competition
  • Analysis in order to give you relevant marketing material and information
  • Validation of your age in order to find out if you are legally allowed to purchase online
  • Prevention of misuse or improper use of our services


We store your personal data as long as necessary to perform the said services, or for as long as the law demands. Thereafter, your personal data is deleted.



Which are your rights?

You have the right to, whenever, be informed on which personal data we have registered on you. If your data is incorrect, incomplete or irrelevant, you have the right to ask to have them corrected or deleted. We cannot delete your personal data when there are legal demands for storage, for example concerning accounting legislation. You may, whenever, withdraw your consent that we use your data for marketing purposes. You can contact us by writing to Cyclebrother.com, Industrivej 5, 9575 Terndrup, Denmark, or email us at info@cyclebrother.com.



Who has access to your personal data? Employees, directors and the board of Cykelgear A/S have access to your personal data. We never convey, sell or exchange your personal data to third party concerning marketing outside of Cyclebrother.com. The data that is forwarded to third party is given to transportation companies in association with transportation of your products, to media bureaus in association with distribution of newsletters, and to accounting systems for the bookkeeping.

How does Cyclebrother.com protect your personal data?

We take a large amount of technical and organizational precautions that protect your data against loss, manipulation and unauthorized access. We constantly adapt our security measures to match the technical progress and the technical development. In order to make card payments in our shop as secure as possible, we encrypt all data when it is being transferred. This means that all information is being sent through a secure line of communication, and that your personal data cannot be read by outsiders; not even Cykelgear A/S have knowledge about your card details. We cooperate with an authorized payment service (Bambora) for all payments by card, and they help us control directly with your bank that the card which is being used is valid for purchase. Our payment service handles your card details in accordance with the international security standards, PCI DSS, which the card companies VISA, MasterCard, Diners, American Express and JCB stand behind. As a result, your card details are handled in a very safe manner. When you pay by card, we reserve the right to conduct an identity check.



In charge of personal data:

Cykelgear A/S

Industrivej 5

9575 Terndrup

Denmark



Phone: +45 60 70 83 83

E-mail: info@cyclebrother.com

VAT: DK35252002